AUTOMOTIVE CUSTOMER EXPERIENCE MANAGEMENT
Customer experience management or CXM is the collection of processes a company use to track, oversee and organize every interaction with a customer throughout the customer life cycle.
Our Automotive CXM solution; RIXIR, is designed and built to enable the automotive enterprise to manage customer experiences across multiple touch points to build a trusted relationship.
Managing trust and complexity throughout the customer life cycle is the KEY IMPERATIVE to maintain customer loyalty.
CREATING AN ENGAGING CUSTOMER JOURNEY
Engagement Begins from Vehicle Collection
A great mobile platform to engage, reward and retain customers throughout the customer vehicle life-cycle journey from the first day of ownership.
Increase Brand Advocacy
Unified customer engagement platform for all departments to conduct brand awareness and loyalty programs [with rewards and redemptions] to ensure captive community of customers remain CAPTIVATED.
Clearer Customer Insights
Provides insight into customer preferences and interests for better retention programs.
Enables better budget planning and allocation for customer loyalty and retention programs. Potential platform to capture new customers with REWARDS & REDEMPTIONS.