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AUTOMOTIVE CUSTOMER EXPERIENCE MANAGEMENT

 Customer experience management or CXM is the collection of processes a company use to track, oversee and organize every interaction with a customer throughout the customer life cycle.

 

Our Automotive CXM solution; RIXIR, is designed and built to enable the automotive enterprise to manage customer experiences across multiple touch points to build a trusted relationship.

Managing trust and complexity throughout the customer life cycle is the KEY IMPERATIVE to maintain customer loyalty.

CREATING AN ENGAGING CUSTOMER JOURNEY

Engagement Begins from Vehicle Collection

 

A great mobile platform to engage, reward and retain customers throughout the customer vehicle life-cycle journey from the first day of ownership.

Increase Brand Advocacy

Unified customer engagement platform for all departments to conduct brand awareness and loyalty programs [with rewards and redemptions] to ensure captive community of customers remain CAPTIVATED.

Clearer Customer Insights

Provides insight into customer preferences and interests for better retention programs.

Greater ROI

Enables better budget planning and allocation for customer loyalty and retention programs. Potential platform to capture new customers with REWARDS & REDEMPTIONS.

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ACXM VEHICLE

Manages user profile including expiry dates for driving license and others. Reminders will be sent before expiry

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My Info

Book a Service Appointment

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Service Appointment

Manage multiple vehicles maintenance info including loan payment reminder and view of purchase invoice and vehicle checklist.

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Vehicle Info

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Keep your time occupied while waiting for car during servicing by playing games to earn yourself a reward

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Game

Updates on all Events and Promotions organized by the Automotive Company

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Event & Promotion

Enjoy special rebates every time you service your car and earn reward points, view your membership privilege and redeem exclusive rewards deals

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Reward & Redemption

ACXM SUPPORT

Get up-to-date knowledge on car health care and products.

Tips for enhancing car maintenance

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Car Care

Find your nearest dealer or search for your favorite dealer. 

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Find Us

Find all the emergency contact you need and call for help or watch our self – help emergency tutorials to manage emergency situations

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Emergency