AUTOMOTIVE CUSTOMER EXPERIENCE MANAGEMENT

 Customer experience management or CXM is the collection of processes a company use to track, oversee and organize every interaction with a customer throughout the customer life cycle.

 

Our Automotive CXM solution; RIXIR, is designed and built to enable the automotive enterprise to manage customer experiences across multiple touch points to build a trusted relationship.

Managing trust and complexity throughout the customer life cycle is the KEY IMPERATIVE to maintain customer loyalty.

CREATING AN ENGAGING CUSTOMER JOURNEY

Engagement Begins from Vehicle Collection

 

A great mobile platform to engage, reward and retain customers throughout the customer vehicle life-cycle journey from the first day of ownership.

Increase Brand Advocacy

Unified customer engagement platform for all departments to conduct brand awareness and loyalty programs [with rewards and redemptions] to ensure captive community of customers remain CAPTIVATED.

Clearer Customer Insights

Provides insight into customer preferences and interests for better retention programs.

Greater ROI

Enables better budget planning and allocation for customer loyalty and retention programs. Potential platform to capture new customers with REWARDS & REDEMPTIONS.

ACXM VEHICLE

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Reward & Redemption

ACXM SUPPORT

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OVER 20 YEARS EXPERIENCE

Founded in 1999, Inter-Enterprise Solutions is a proven and experienced automotive industry systems enabler.

OUR SOLUTIONS
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Inter-Enterprise Solutions Sdn. Bhd.

(501064-P)
728, Level 7, Block A,

Kompleks Kelana Centre Point

Jalan SS 7/19, Kelana Jaya,

47301 Petaling Jaya,

Selangor, Malaysia.

SST Registration : B16-1809-32000942

GST Registration: 0015 9068 9792

© 2019 INTER-ENTERPRISE SOLUTIONS