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APPOINTMENT & WORKSHOP PLANNING SYSTEM

Our automotive Appointment & Workshop Planning System (AWPS) is designed and built to provide greater visibility and management of workshop operations; including service appointment booking, trouble free check-in, bay & technician assignments, and work-in-progress status monitoring.

 AWPS provides an unified, efficient and friendly system for the workshop manager to plan and manage sufficient service bay and technician capacity to meet customer expectations.

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OPTIMIZING SERVICE APPOINTMENT CAPACITY ALLOCATION & UTILISATION

Improve Customer Experience 

 

Provides greater efficiency and effectiveness in service appointment management and service reception through easy-to-operate web-based system.

Improve CSI

The system is able to suggest and propose appointment date/time and booking availability.

Increase Capacity, Utilization & Yield

Ability to track, evaluate and improve service appointment management including workshop capacity planning, allocation and utilization.

Courtesy Car

Up-to-date monitoring of courtesy car status and availability for customers.

KEY FEATURES

Allow customer self-service for online service booking request.

Customer can choose preferred date, time, and service outlet

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Appointment & Booking Management

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To monitor technician working hour, track WIP vehicle status and provide express check out for vehicle

Service Work-in Progress (WIP) Management

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Generate daily, monthly or yearly summary statistics for analysis

Data Analytic

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Monitor courtesy car inventory for effective management of car booking, assignment and return process

Courtesy Car Management

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Auto suggestion for time, technician and service bay based on availability to provide balance capacity arrangement.

Service Outlet Capacity Planning

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Multi-lingual Capable

Multiligual System

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Enables the Service Advisor to perform vehicle check-in for service appointment.

Vehicle Check-in Processing

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An automatic email sent to customer once vehicle-check-out done with a survey form to collect feedback

Customer Service Index Survey