APPOINTMENT & WORKSHOP PLANNING SYSTEM
Our automotive Appointment & Workshop Planning System (AWPS) is designed and built to provide greater visibility and management of workshop operations; including service appointment booking, trouble free check-in, bay & technician assignments, and work-in-progress status monitoring.
AWPS provides an unified, efficient and friendly system for the workshop manager to plan and manage sufficient service bay and technician capacity to meet customer expectations.
OPTIMIZING SERVICE APPOINTMENT CAPACITY ALLOCATION & UTILISATION
Improve Customer Experience
Provides greater efficiency and effectiveness in service appointment management and service reception through easy-to-operate web-based system.
The system is able to suggest and propose appointment date/time and booking availability.
Increase Capacity, Utilization & Yield
Ability to track, evaluate and improve service appointment management including workshop capacity planning, allocation and utilization.
Up-to-date monitoring of courtesy car status and availability for customers.
Allow customer self-service for online service booking request.
Customer can choose preferred date, time, and service outlet
Appointment & Booking Management
To monitor technician working hour, track WIP vehicle status and provide express check out for vehicle
Service Work-in Progress (WIP) Management
Generate daily, monthly or yearly summary statistics for analysis
Monitor courtesy car inventory for effective management of car booking, assignment and return process
Courtesy Car Management
Auto suggestion for time, technician and service bay based on availability to provide balance capacity arrangement.
Service Outlet Capacity Planning
Enables the Service Advisor to perform vehicle check-in for service appointment.
Vehicle Check-in Processing
An automatic email sent to customer once vehicle-check-out done with a survey form to collect feedback
Customer Service Index Survey