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AUTOMOTIVE RETAIL MANAGEMENT SYSTEM

(AFTER-SALES)

The future of automotive retailing will be defined by customer interactions driven by data in a strategic, end-to-end process of continuous customer engagement;  shifting  from a product driven to a customer approach to drive loyalty. 

We provide a complete automotive 3S (Sales-Service-Spares) solution to address the vision of creating a single system to manage all customer touch points, with the goal of creating a consistent customer experience and visibility of all interactions across all channels.

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ENHANCING AUTOMOTIVE AFTER-SALES SERVICE QUALITY AND YIELD

Efficient and Effective Service Process 

 

Improve interaction and response to customer engagement with availability of service history, service booking & appointment, service work-in-progress notification and service billing.

Complete Spare Parts Inventory Management

Provides better visibility and management of spare parts inventory, storage, re-ordering, and integration to service task for parts issuance to repair orders.  Easy maintenance of spare parts master data, pricing, discounts, and groupings.

Facilitates Customer Warranty Claims

Improve management of warranty, free service and campaign claims  and help reduce fraudulent claims.

Improved CSI

Enhance and improve Customer Service Index with the availability of complete, precise and accurate service, spare parts and warranty data across all channels.

AutoSERVICE

Functions include Service Booking, Repair Order, Repair Approval and Repair Part Maintenence

Repair Service

Parts Issuance and Return for all Service/Repair Order

Parts

Functions include Generate Subcon PO and Subcon PO Inquiry

Subcon

Manages 5 types of Invoicing and Payment:

Customer

Internal

Free Service

Warranty

Insurance

Invoice & Payment

Manages SRO tasks for Technician Assignment, Clock On/Off and Job Completion Update.

Task

A dashboard for the  Service Advisor to provide WIP updates on the status of a customer vehicle in the workshop

Service

Helpdesk

AutoSPARES

Spare Parts Planning & Replenishment

Part Replenishment

Supports Part Sales Order, Approval, Picking List, Inquiry, Order Confirmation, Invoice and Return/Claim.

Part Sales

Order

​Comprehensive inventory management functions

Stock

Purchase

Order

Features Purchase Order, Approval, Receipt, Return/Claim and Inquiry.​

 Stock Take Functions:

Stock Take

Count Sheet Result

Stock Take Confirmation

Stock Take Reports

Stock Take

AutoWARRANTY

Manages warranty claims, defective part inquiry, warranty claim inquiry and approval 

Warranty

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Field Technical Incident Report is available and handled by this module to improve communication and shared information between HQ and outlets

FTIR

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Claim to Supplier

A consolidated Claim to Supplier can be generated for processing