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AUTOMOTIVE RETAIL MANAGEMENT SYSTEM
(AFTER-SALES)
The future of automotive retailing will be defined by customer interactions driven by data in a strategic, end-to-end process of continuous customer engagement; shifting from a product driven to a customer approach to drive loyalty.
We provide a complete automotive 3S (Sales-Service-Spares) solution to address the vision of creating a single system to manage all customer touch points, with the goal of creating a consistent customer experience and visibility of all interactions across all channels.
ENHANCING AUTOMOTIVE AFTER-SALES SERVICE QUALITY AND YIELD
Efficient and Effective Service Process
Improve interaction and response to customer engagement with availability of service history, service booking & appointment, service work-in-progress notification and service billing.
Complete Spare Parts Inventory Management
Provides better visibility and management of spare parts inventory, storage, re-ordering, and integration to service task for parts issuance to repair orders. Easy maintenance of spare parts master data, pricing, discounts, and groupings.
Facilitates Customer Warranty Claims
Improve management of warranty, free service and campaign claims and help reduce fraudulent claims.
Improved CSI
Enhance and improve Customer Service Index with the availability of complete, precise and accurate service, spare parts and warranty data across all channels.
AutoSERVICE
Functions include Service Booking, Repair Order, Repair Approval and Repair Part Maintenence
Repair Service
Parts Issuance and Return for all Service/Repair Order
Parts
Functions include Generate Subcon PO and Subcon PO Inquiry
Subcon
Manages 5 types of Invoicing and Payment:
Customer
Internal
Free Service
Warranty
Insurance
Invoice & Payment
Manages SRO tasks for Technician Assignment, Clock On/Off and Job Completion Update.
Task
A dashboard for the Service Advisor to provide WIP updates on the status of a customer vehicle in the workshop
Service
Helpdesk
AutoSPARES
Spare Parts Planning & Replenishment
Part Replenishment
Supports Part Sales Order, Approval, Picking List, Inquiry, Order Confirmation, Invoice and Return/Claim.
Part Sales
Order
Comprehensive inventory management functions
Stock
Purchase
Order
Features Purchase Order, Approval, Receipt, Return/Claim and Inquiry.
Stock Take Functions:
Stock Take
Count Sheet Result
Stock Take Confirmation
Stock Take Reports
Stock Take
AutoWARRANTY
Manages warranty claims, defective part inquiry, warranty claim inquiry and approval
Warranty
Field Technical Incident Report is available and handled by this module to improve communication and shared information between HQ and outlets
FTIR
Claim to Supplier
A consolidated Claim to Supplier can be generated for processing