![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
---|---|---|---|---|---|
![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
AUTOMOTIVE RETAIL MANAGEMENT SYSTEM
(AFTER-SALES)
The future of automotive retailing will be defined by customer interactions driven by data in a strategic, end-to-end process of continuous customer engagement; shifting from a product driven to a customer approach to drive loyalty.
​
We provide a complete automotive 3S (Sales-Service-Spares) solution to address the vision of creating a single system to manage all customer touch points, with the goal of creating a consistent customer experience and visibility of all interactions across all channels.
​

ENHANCING AUTOMOTIVE AFTER-SALES SERVICE QUALITY AND YIELD
​Efficient and Effective Service Process
Improve interaction and response to customer engagement with availability of service history, service booking & appointment, service work-in-progress notification and service billing.
​
Complete Spare Parts Inventory Management
​
Provides better visibility and management of spare parts inventory, storage, re-ordering, and integration to service task for parts issuance to repair orders. Easy maintenance of spare parts master data, pricing, discounts, and groupings.
​
Facilitates Customer Warranty Claims
Improve management of warranty, free service and campaign claims and help reduce fraudulent claims.
​
Improved CSI
​
Enhance and improve Customer Service Index with the availability of complete, precise and accurate service, spare parts and warranty data across all channels.