AUTOMOTIVE RETAIL MANAGEMENT SYSTEM

(AFTER-SALES)

The future of automotive retailing will be defined by customer interactions driven by data in a strategic, end-to-end process of continuous customer engagement; shifting from a product driven to a customer approach to drive loyalty.

We provide a complete automotive 3S (Sales-Service-Spares) solution to address the vision of creating a single system to manage all customer touch points, with the goal of creating a consistent customer experience and visibility of all interactions across all channels.

ENHANCING AUTOMOTIVE AFTER-SALES SERVICE QUALITY AND YIELD

Efficient and Effective Service Process

Improve interaction and response to customer engagement with availability of service history, service booking & appointment, service work-in-progress notification and service billing.

Complete Spare Parts Inventory Management

Provides better visibility and management of spare parts inventory, storage, re-ordering, and integration to service task for parts issuance to repair orders. Easy maintenance of spare parts master data, pricing, discounts, and groupings.

Facilitates Customer Warranty Claims

Improve management of warranty, free service and campaign claims and help reduce fraudulent claims.

Improved CSI

Enhance and improve Customer Service Index with the availability of complete, precise and accurate service, spare parts and warranty data across all channels.